Shipping

We ship within the United States, and standard shipping is free on every order.

How long it takes

• We pack your order within 1 to 3 business days.
• Most colours and sizes then arrive in 3 to 8 business days.
• Some colours and sizes ship from our partner warehouse overseas and take 10 to 18 business days.

The product page shows the estimate for the exact colour and size you choose, before you pay.

Tracking

You get an email with a tracking link when your order leaves. Pieces from one order can arrive in separate parcels.

If a parcel is late or lost

Write to shop@genevelle.com if tracking has not moved for 7 days, or if the parcel is more than 7 days past its estimate. We send a replacement or refund you in full.

Where we ship

All 50 states. We do not ship outside the United States yet.

Last updated November 9, 2026.