Returns

You have 30 days from delivery to send a piece back.

Changed your mind

• Email shop@genevelle.com with your order number within 30 days of delivery.
• We reply within 2 business days with the return address and the steps.
• Send the piece back unworn, unwashed and with its tags. Return postage is yours to pay.
• We refund the piece to your original payment method within 5 business days of it reaching us. Your bank can take a few more days to show it.

Something arrived faulty, damaged or wrong

Email a photo to shop@genevelle.com within 30 days of delivery. We send a replacement or refund you in full, and you pay nothing for postage.

Exchanges

For a different size or colour, return the piece and place a new order. That way the one you want is not gone by the time your return arrives.

What cannot come back

Tights and other hosiery cannot be returned once the pack is open, unless they arrived faulty.

Changing or cancelling an order

Email us as soon as you can. If the order has not left yet, we change or cancel it and refund you.

Last updated November 9, 2026.