Privacy

What Genevelle collects when you visit or order, and what happens to it.

What we collect

• When you order: your name, email, shipping address, phone number if you give one, and what you bought.
• When you write to us: your message and your email address.
• When you visit: our host keeps standard server logs, which include your IP address and browser type.

Payments are handled by Stripe. We never see or store your full card number.

What we use it for

To deliver your order, to answer you, to prevent fraud, and to keep the records the law requires. Nothing else.

Who receives it

• Stripe, to take your payment.
• Our fulfilment partner and the carrier, who need your name and address to deliver your order.
• Cloudflare, which hosts this site.
• Google Fonts, which serves the typefaces and sees your IP address when a page loads.

We do not sell your personal information, and we do not share it for advertising.

Cookies

This site sets no advertising or tracking cookies. Stripe sets its own cookies on the checkout page to prevent fraud. If we ever add analytics or advertising tools, this page changes first.

How long we keep it

Order records are kept for as long as tax law requires, up to seven years. Emails are kept for two years.

Your choices

Email shop@genevelle.com to see, correct or delete what we hold about you. We answer within 30 days. Some order records have to be kept for tax reasons even after a deletion request.

Children

This shop is not meant for anyone under 16, and we do not knowingly collect their information.

Last updated November 9, 2026.